South Madison Community School Corporation

We are providing an update on the disruption affecting the Middle East (UAE) (me-central-1) Region. After a thorough assessment, we have determined that we are unable to restore access to the resources and data hosted exclusively in the mec1-az2 Availability Zone. We continue to work on recovering regional resources, as well as zonal resources hosted in the other affected Availability Zones (mec1-az1 and mec1-az3). Since the disruption began in March, most customers have been able to re-establish their operations in other Regions by restoring backups or copying data that remained accessible. AWS Support remains available to help customers who need assistance moving their applications to alternate Regions. We remain committed to supporting our customers in the UAE. We are working on replacing the affected infrastructure and will provide an update on the restoration of our services in the coming months. We have notified the relevant authorities and continue to work with them toward that goal.

We're aware of an issue causing the ClassDojo iOS app to crash for some users. A fix is being rolled out, and we're monitoring its effect. We'll update this page as we learn more

Cloudflare continues to mitigate intermittent connectivity degradation for a small subset of customers caused by significant degradation of capacity in the region.

LTI/SFTP integrations with Apex Learning and MajorClarity have been reset. Customers that have not already received updated credentials can contact customersupport@edmentum.com to get their integration reconnected.

We are currently investigating an issue regarding degraded performance for Prevent and Protect on our US servers.

We are seeing recovery from the intermittent crashes affecting the ParentSquare iOS app. Our engineering team will continue monitoring for any recurrence.