South Madison Community School Corporation

We are providing an update on the disruption affecting the Middle East (UAE) (me-central-1) Region. After a thorough assessment, we have determined that we are unable to restore access to the resources and data hosted exclusively in the mec1-az2 Availability Zone. We continue to work on recovering regional resources, as well as zonal resources hosted in the other affected Availability Zones (mec1-az1 and mec1-az3). Since the disruption began in March, most customers have been able to re-establish their operations in other Regions by restoring backups or copying data that remained accessible. AWS Support remains available to help customers who need assistance moving their applications to alternate Regions. We remain committed to supporting our customers in the UAE. We are working on replacing the affected infrastructure and will provide an update on the restoration of our services in the coming months. We have notified the relevant authorities and continue to work with them toward that goal.

Identified Users with Cloud Protection Layer (CPL) entitlements may be sent to the Email Gateway Defense sign-in page instead of the CPL dashboard. Once signed in, the interface also shows some features that are not part of CPL. A fix is in progress. To reach your CPL dashboard now 1. On the Sign-In page, select Administrator sign-in. This usually takes you to the CPL dashboard. 2. If that doesn't work, stay signed in to Barracuda Cloud Control, open a new browser tab and go to the link for your region: - US: https://us.ess.barracudanetworks.com/admin/bcc-login - Australia: https://au.ess.barracudanetworks.com/admin/bcc-login - Germany: https://de.ess.barracudanetworks.com/admin/bcc-login - UK: https://uk.ess.barracudanetworks.com/admin/bcc-login - Canada: https://ca.ess.barracudanetworks.com/admin/bcc-login - India: https://in.ess.barracudanetworks.com/admin/bcc-login Once you're in - Dashboard, Message Log, ATP Log, and the inbound and domain settings that CPL includes are available. - You may see a "Trial Expired" banner. It doesn't apply to CPL accounts and you can ignore it. - Some features shown, such as Outbound, Users and the Audit Log, are not part of CPL. We recommend you don't change those settings. We will post another update when the fix is released. If the steps above don't work, contact Barracuda Support.

Changes to Cloudflare Workers are temporarily not producing Event Subscription events. We have intentionally disabled this feature due to an on-going issue. We are actively working to restore it, but this, regrettably, may take a while. Changes to Workers themselves are working normally. Already deployed Workers are entirely unaffected.

We are investigating intermittent errors that some customers may experience while searching or placing orders in GOBI. If you are impacted, please contact Customer Service for assistance.

We are aware of an issue preventing students from purchasing Proctorio Plus features for proctored assignments in Connect. Assignments using free Proctorio features are functioning as expected. Our teams are actively working with our service provider, Proctorio, to investigate and resolve the issue. We apologize for the inconvenience and appreciate your patience and understanding as we work toward a resolution. We will provide updates as more information becomes available.

Email notifications from Pear Practice, including classroom invitations and assignment notices, are temporarily paused while we address an issue. Classrooms, assignments, and sessions work normally, and students can still join classrooms with a join link or code. We will update this page when email delivery resumes. We apologize for the inconvenience and will update this page when email delivery resumes.